Privacy policy
This policy explains how KNAP Advisory Private Limited ("KNAP Advisory", "we", "us") handles personal information collected through knapadvisory.com. We process personal data in line with applicable Indian law, including the Digital Personal Data Protection Act, 2023 as it is brought into force.
Information we collect
- Enquiries. When you use our contact form, we collect your name, phone number and, if you provide them, your email address, the service you are interested in and your message.
- Client documents. If you engage us, we collect the documents and information needed to deliver the service, such as identity and address proofs, PAN, financial records and company documents. This is governed by our engagement terms with you.
- Usage data. Our web server records standard log information (IP address, browser, pages requested and time). If analytics is enabled, Google Analytics collects aggregated information about how visitors use the site using cookies.
- Chat. If you use the live chat, the chat provider (tawk.to) processes the messages and details you choose to share.
How we use it
- To respond to your enquiry and provide the services you ask for
- To meet our legal and professional obligations, including record-keeping
- To keep the website secure and understand how it is used, so we can improve it
We do not sell your personal information. We do not send marketing messages unless you have agreed to receive them.
Sharing
We share information only where needed to deliver our services or run the website: with government portals and authorities when filing on your behalf, with our hosting, email, analytics and chat providers, and where the law requires disclosure.
Retention
Enquiries are kept for as long as needed to respond and follow up, and for a reasonable period afterwards. Client records are kept for the periods required by tax, company and professional regulations.
Security
We use reasonable technical and organisational measures to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Your choices and rights
You can ask us to access, correct or delete the personal information we hold about you, or withdraw consent you have given, by emailing hello@knapadvisory.com. You can block or delete cookies in your browser settings; the site works without them.
Children
Our services are meant for businesses and adults. We do not knowingly collect personal information from children.
Changes
We may update this policy from time to time. The date at the top shows when it was last changed.
Contact
For any privacy question, write to hello@knapadvisory.com or to KNAP Advisory Private Limited, LGF, Shiv Shah Bhawan, Building No. 2, Lane No. 1, Westend Marg, Saket, New Delhi 110030, India.